While any business worth its salt strives to meet their clients’ expectations, there are those clients whose demands are unreasonable, making them impossible to meet. Here are some tips to help you coexist with difficult clients.
Manage their expectations – Be sure to understand your client’s expectations when the project begins, and agree upon a clear, realistic deadline before any work is started. Contracts should contain the exact scope of work.
Stand your ground – Set boundaries with difficult clients and do not get pushed beyond them. Whether it is speaking up at the first sign of rude behavior, reminding clients what was included in the scope of work, or informing them of your office hours, stand your ground.
Keep your cool – Sinking to a boorish or hostile client’s level won’t accomplish anything—other than exacerbating the situation. Keep a level head and always remain respectful. If that doesn’t work…
Cut your losses – While no business wants to lose clients, sometimes it’s the lesser of two evils. Some clients just aren’t worth the headache. Eliminating the toxicity they bring to your staff and workplace will benefit you in the long run.