Posts by Brad Steeves
4 Things to Say to an Angry Customer
Here are four things you should say to an angry customer to make things right by them. “You have a right to be upset.” Expressing sympathy toward an upset customer lets them know you understand where they are coming from and why they are upset, validating their grievance. This statement of understanding on your part is…
Read MoreTurn Clients Into Advocates through Online Reviews
Word-of-mouth is one of the most powerful forms of advertising at the disposal of small businesses. Online reviews serve as digital ‘word-of-mouth,’ providing customers a way of passing along their opinion of a business to a vast amount of prospective new clients. Being proactive and asking your clients to leave a review for your business…
Read MoreCost-effective Strategies to Grow Your Business
One of the simplest ways to spread the word and expose potential customers to your product or service is by giving some of it away. It’s a way of coercing someone to sample what you are offering without any risk. Once they try it and see there is value in it for them—i.e., they like…
Read MoreThe Importance of Effective Time Management in Business
Effective time management makes it possible for you to work smarter so you can get more done in a workday without adding hours to it. By organizing your day and maximizing your efficiency, you’ll be able to accomplish your tasks in less time, meet your deadlines, reduce stress, and pursue a more desirable work-life balance.…
Read MoreRemanufactured Toner Cartridges Provide Both Quality and Value
While remanufactured toner cartridges provide consumers with an affordable option to keep on printing, they have developed a bit of a questionable reputation over the years. However, is this reputation valid, or merely self-serving negative publicity put out by name brand printer cartridge providers to discourage consumers from buying anything but OEM products? Remanufactured cartridges…
Read MoreSurefire Ways to Snuff out Employee Morale
As an employer or manager, it’s important to be aware of your actions and avoid behaviors that can have a negative impact on the morale of your subordinates, such as: Pitting employees against each other – While pitting your employees against one another as part of an internal competition may seem like a healthy way to…
Read MoreCan Your Business Afford to Pay a Ransom?
Odds are, your company is more likely than not to be targeted by cybercriminals, according to “The State of Endpoint Security Today,” an independent study of 2,700 mid-sized companies in 10 countries sponsored by Sophos. According to this study, 54 percent of organizations polled were victims of ransomware in 2017. For many of those businesses,…
Read MoreIs Your Company Recycling Its Print Cartridges?
If your office is like most, when an empty ink or toner cartridge is pulled from your printer, it ends up in the trash without a second thought. Recently, however, it’s become more commonplace for businesses to ride the green wave of environmental stewardship and take strides to reduce their ecological footprint. These efforts include…
Read MoreOffice Productivity Killers and How to Combat Them
Here are some of the most common office pitfalls and ways to overcome them for the sake of productivity. Unproductive or unnecessary meetings – A survey by Upwork revealed 70 percent of professionals spend about a day each week in meetings. Before scheduling a meeting, ask yourself whether or not it is actually necessary. Incessant emails –…
Read More6 Practical Ways to Motivate Your Team
Motivation is the difference between adequate and excellent. If you want your team to perform at their best, it’s critical to discover what motivates them—and bring more of that into their daily work. Consider the following practical approaches to create an environment of positivity and motivation for your team. 1. Create a pleasant work environment. We…
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